Shipping Policy

  1. Introduction

Welcome to Milton-Lloyd Cosmetics. We are committed to delivering your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website within India.

  1. Shipping Locations

We currently ship to all major cities and towns across India. If you are unsure whether we deliver to your location, please contact our customer service team at cc@miltonlloyd.in before placing your order.

  1. Processing Time
  • Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been dispatched.
  1. Shipping Time
  • Standard Shipping: Delivery within 5-7 business days from the date of dispatch.
  • Express Shipping: Delivery within Chennai will be within 2-3 days from the date of dispatch.
  1. Shipping Charges
  • Standard Shipping:A flat rate of ₹50 will be charged for orders below ₹1000.
  • Express Shipping: Additional charges will apply based on the weight and destination of the package. The exact cost will be calculated at checkout.
  1. Order Tracking
  • Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery on our logistics partner’s website.
  • For any issues or delays in tracking, please contact our customer service team.
  1. Delivery Attempts
  • Our logistics partner will make two attempts to deliver your order. If you are not available at the time of delivery, please contact the logistics provider to reschedule.
  • If the order is undelivered after two attempts, it will be returned to our warehouse, and we will contact you for further instructions.
  1. Delivery Address
  • Please ensure that your delivery address is accurate and complete, including any specific instructions for locating your address.
  • We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
  1. Delays and Issues
  • In the event of any unexpected delays or issues beyond our control (e.g., natural disasters, strikes, pandemics), we will do our best to keep you informed and ensure your order reaches you as soon as possible.
  • If your order is significantly delayed, please contact our customer service team for assistance.
  1. Damaged or Lost Items
  • If your order arrives damaged or is lost in transit, please notify us within 48 hours of receiving your order (for damaged items) or the expected delivery date (for lost items).
  • We will initiate an investigation with our logistics partner and, if applicable, arrange for a replacement or refund.
  1. Contact Information

For any questions or concerns regarding your order, shipping, or delivery, please contact our customer service team at:

  • Email: cc@miltonlloyd.in
  • Hours: Monday to Friday, 9:00 AM to 6:00 PM (excluding public holidays)

Thank you for choosing Milton Lloyd perfume. We appreciate your business and look forward to serving you.